4am Studio - Design Retainers

If you need ongoing design and want the benefits of hiring a designer without the overheads of someone working full time in-house, this service is for you. The 4am design retainer packages include a guaranteed number of priority design hours per month at a reduced hourly rate.
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Current Rates

Hourly Rate

Retainer

8 Hours

  • 3 month commitment (minimum)
  • Monthly in-person meeting or call
  • Email and online support
  • 15% discount on graphic design & web maintenance
  • 5% discount on illustrations
  • Extra hours at a reduced rate
Retainer

16 Hours

  • 3 month commitment (minimum)
  • Monthly in-person meeting or call
  • Email and online support
  • 25% discount on graphic design & web maintenance
  • 15% discount on illustrations
  • Extra hours at a reduced rate
Let's work together

Same Day Turnaround

Do you have a project that you need urgently? Send through your brief to me before 9am on the day, and I can make sure you get the complete file/s on the same day.*

*Subject to availability. Rush fee/s will apply. Printing is not included in time or price. Does not include multiple web page projects. All other projects submitted after 9am will only be processed on the following working day.
Prices, discounts and information above are in NZD & subject to change.

Q & A

What is the turn around time?
I aim to answer to requests within 24 hours. Initial draft/s (if applicable) are generally delivered within 48 hours of receiving a brief. Each project/task is aimed to be completed within 5 business days (depending on the project/task and timeframe of correspondence between myself and the client)
What types of projects/tasks are included in the retainer scope?
All graphic design, illustration and website maintenance services. Web design projects are not included.
What are your business/working hours?
My business/working and meeting hours are within 9am - 3pm Mon - Thur. With intermittent availability around all New Zealand holidays.
I will contact you within 3 - 5 business days in advance if I am going to be unavailable on a certain day or dates. Please follow me on my social media platforms for any long-term unavailability dates.
Can I cancel a retainer?
Cancellation or change of package requires 30 day notice, in writing. There are no refunds available.
What is the start date?
A start date will be provided and negotiated between 4am Studio and the client. Start dates will be known as 'start of the month'.
When do I need to provide my project brief/s by?
In order to meet your deadlines, all project briefs must be provided upfront 5 business days before due date.
What if I do not use all my hours?
Unfortuantely for 8 & 16 hour packages, the hours do not roll over.
If you are interested in longer hour retainers, the hours have the potential to roll over to the following month.
What is the latest I can submit my projects/tasks?
Projects/tasks must be submitted with sufficient time to complete. More than 25% of the hours cannot be left until the last week/day or end of the month.
Leaving tasks till the end of the month will risk enduring an express/rush fee.
Is there a contract?
The current design retainers have a 3 month commitment.
When is payment due?
Payment is due within 7 days of the 'start of the month' and work won’t commence until full payment is made.
Can I call you?
I schedule all calls to avoid my current work-flow being interrupted; this allows me to focus on the projects and keep to timelines.
Each month I will schedule a call or in-person meeting with you to discuss any requirements on your current projects.
The best way to contact me is via email, I aim to respond to emails regarding current projects the same business day. Schedule a call.
How long will each project/task take?
Project & task timelines vary depending on the project deliverables, scope, communication timeliness, and our schedule.